1. Returning goods within 14 days
If you are a consumer and purchased a Relicodes product through our e-shop, you may withdraw from the contract within 14 days of receiving the goods, even without giving a reason, unless withdrawal is excluded or restricted by law. Please send your withdrawal notice by e-mail to info@relicodes.cz or in writing to BORÁK INDUSTRIES, s.r.o., Vlčnovská 2066, 688 01 Uherský Brod.
In your message, please state the order number, your name, the date the goods were received, and confirmation that you wish to withdraw from the contract. We will then send you instructions for returning the goods.
How we handle different situations
- The goods are unused, undamaged and complete — we will refund the price of the goods and, where applicable, the cheapest delivery option offered, in accordance with statutory rules.
- The goods have been used more than necessary to try them out — the refunded amount may be reasonably reduced according to the extent of the decrease in value of the goods.
- The plate has been affixed, damaged, soiled or incomplete — the refunded amount may be significantly reduced, as the goods may be devalued.
- The goods arrived defective or damaged — this is not primarily a return but a complaint. We will resolve the situation through repair, replacement, discount or refund, depending on the nature of the defect.
- The digital profile has already been activated with the customer's consent — the right of withdrawal from the digital part of the service may be limited to the extent permitted by law, in particular Act No. 89/2012 Coll., the Civil Code, as amended and in effect.
Goods must be sent back no later than 14 days from the withdrawal from the contract to BORÁK INDUSTRIES, s.r.o., Vlčnovská 2066, 688 01 Uherský Brod. The customer bears the cost of returning the goods, unless we agree otherwise.
2. When we issue refunds
We refund money (the purchase price or part thereof) in the following cases:
- You have validly withdrawn from the purchase contract and returned the goods.
- You have made a valid complaint and it has been resolved by way of a refund.
We issue refunds no later than 14 days from the withdrawal from the contract. However, we are not obliged to issue the refund before we receive the returned goods, or before you prove that you have sent the goods back.
We refund money using the same method by which we received the payment, unless we agree on a different method together. The refund will not incur any additional costs for you on our part.
3. Complaints about defective or damaged goods
If you receive damaged, non-functional or defective goods, please contact us as soon as possible at info@relicodes.cz. Please include the order number, a description of the problem and, ideally, attach photographs of the defect or damage.
Complaints cover in particular manufacturing defects, material defects, a non-functional QR code, an incorrect code that does not lead to the correct profile, or other defects not caused by incorrect use, installation, mechanical damage, vandalism or interference by a third party.
We provide a 2-year warranty from delivery of the goods on the physical Relicodes plate. The defect must be reported to us within the warranty period, without undue delay after you had the opportunity to inspect the goods and identify the defect. In the case of a valid complaint, depending on the nature of the defect, we may offer a repair, replacement of the goods, a reasonable discount, or a refund.
4. Returns after profile activation
If a customer activates the digital profile, begins uploading content, or expressly requests the commencement of the digital service before the expiry of the withdrawal period, the right of withdrawal from the digital part of the service may be limited. The physical plate can only be returned within the statutory period under the conditions stated above; if it has already been affixed, damaged, or otherwise devalued, the refunded amount may be reduced according to the extent of the devaluation.
5. Final provisions
The purpose of this policy is not to unnecessarily complicate returns, but to fairly and carefully distinguish between an unused product, a defective product, and a product that has already been activated, affixed or used.
This policy forms an integral part of the Terms and Conditions and may therefore be amended in the same manner as the Terms and Conditions.